We are working to give consumers the information they need to understand the terms of their
agreements with financial companies. We are working to make regulations and guidance as clear
and streamlined as possible so providers of consumer financial products and services can follow
the rules on their own.
Congress established the CFPB through the Dodd-Frank Wall Street Reform and Consumer
Protection Act of 2010 (Dodd-Frank Act). The Bureau:
Writes the rules for providers of financial products. Oversees compliance with the rules.
Brings enforcement actions to stop violations. Educates the public to help them navigate the market for financial services.
Answers consumers’ questions, handles their complaints, and shares data with the public
about the consumer financial experience.Our primary strategies are:
Education—An informed consumer is the first line of defense against harmful
practices. Enforcement—We supervise banks, credit unions, and other financial companies, and
we enforce Federal consumer financial laws. Study—We gather and analyze available information to better understand consumers,
financial services providers, and consumer financial markets.The Office of Financial Empowerment within the Division of Consumer Education and
Engagement developed this toolkit because case managers like you meet with thousands of
consumers that need high quality, unbiased financial information and tools to help them
address financial issues more effectively. This toolkit can help you help your clients reduce
financial stress as they become more financially empowered.
We hope you will use this information, the tools found within this toolkit, and the resources at
http://www.consumerfinance.gov with as many of your clients as possible. As you do, you’ll help
inform and empower the individuals in the community you serve to manage their finances in
ways that achieve their goals and dreams.