FORTUNE OCTOBER/NOVEMBER 2021 67
KEY NO CHANGE MOVED UP MOVED DOWN
It’s been a tumultu-
ous year and a half for
Amazon warehouse
workers—and for
Boler Davis, who over-
sees those employees
in her role running
the company’s vast
customer fulfillment
network. That has
meant contending
with reports of poor
working conditions
and warehouse inju-
ries, as well as a failed
unionization attempt
that put Amazon un-
der scrutiny for alleg-
edly discouraging the
effort. (Amazon says
it prioritizes a good
work environment
and that employees
are free to unionize
if they choose.) Her
response has included
investing $11.5 billion
in equipment and
safety measures in
2020 and providing
over $700 million
in pandemic pay in-
creases. Boler Davis’s
enormous purview ex-
panded in 2020, with
more than 400,000
new jobs added.17
Alicia
Boler
Davis
SVP Global Customer
Fulfillment, 52, Amazon2020 RANK 12