7 CLIENT’SRESPONSE TOILLNESS 143
Table 7-4
CULTURALASSESSMENTFACTORS OFVARIOUSCULTURESAFFECTINGRESPONSE TOILLNESS
Social Time
Culture Communication Space Organization Orientation
Nonverbal:affec-
tionate, hugging,
touching, eye
contact
Tone:may be loud
and animated
Nonverbal:respect
communicated
by avoiding eye
contact
Tone:quiet,
reserved
Nonverbal:expres-
sive, warm, other-
oriented, shy and
modest
Tone:flowery, loud
voice means mes-
sage is important
Nonverbal:silence
welcomed rather
than chatter; eye
contact accept-
able, but “polite”
women lower
their eyes
Tone:quiet
Nonverbal:eye con-
tact and touching
among family and
friends; eye con-
tact avoided with
authority figures
Tone:expressive
and may appear
loud
Nonverbal:direct
eye contact,
outgoing, close
contact and
touching with
family and friends
Tone:loud in nor-
mal conversation,
direct commands
or requests may
seem forceful
Nonverbal:shy and
affectionate, little
direct eye contact
with authority
figures
Tone:soft-spoken,
tone changes with
emotion
Respect privacy,
respectful ap-
proach, hand-
shake appropriate
Light-touch hand-
shake
Prefer closeness in
space and with
same sex
Small personal
space with one
another
Keep respectful
distance
Preferences for
personal space
vary greatly
Handshakes not
usually practiced,
personal space
constricted
Family: nuclear,
extended, matriar-
chal, may include
close friends
Family: vary; may
be matrilineal or
patrilineal clan
Family: nuclear and
extended, often in
same household
Family-oriented,
usually three
generations in
one house
Extended families
common, wife
expected to be
part of husband’s
family
Family-oriented, ex-
tended families in
same household
Family-oriented,
nuclear and
extended, may
have several
generations in
one household
Flexible, nonlinear;
life issues may take
priority over keep-
ing appointments
Flexible, nonlinear;
flow with natural
cycles rather than
scheduled, rigid
appointments
More past and future
than present
Flexible attitude,
tardiness for
appointments
expected, emphasis
on past (remember-
ing ancestors) but
also on present,
because actions will
determine future
Being on time not
valued
Social orientation to
time varies, on
time for business
appointments
Both past and present
orientations; tardy
for social events
but on time for
business events like
appointments
(continued)
African American
American
Indians/Native
Americans
Arab American
Cambodian
Chinese
Cuban
Filipinos