INDEX
downtime, 64–65
Drucker, Peter, x, 7, 37,
82, 99
E
e-mail, 21, 27, 33, 51, 54,
59, 6873, 75, 77, 86,
99, 102
effi ciency, 17, 20, 45, 48, 62,
76, 80–85, 88, 116,
121–124
departmental, 117–119
F
family time, 50–51
focus, 29, 57–59, 88, 104,
109–111, 123
Fry, Ron, 35
G
GE, 117
Gerber, Michael E., 8, 98
goals, 8–14–19, 60, 82, 110,
111
basics of, 12
long-term, 9–10, 12, 16,
18, 19, 23, 28, 43
managing, 9, 10
setting, priorities in, 8
H
Hewlett Packard, 55
Hoover, John, 105
K
Kao, John, 122
Kennedy, Dan, 116
L
lateness, 39–40, 50–53,
103–109
Lerner, Helene, 29, 66
lists, 8, 21, 24–36, 37, 47,
58, 59, 68, 70, 123,
128
benefi ts of, 25–32
digitally stored, 25
making, 33–36
managing, 30, 36–39
M
macro approach, 113
Mancini, Marc, 24
Marcus, Stanley, 90
McCorry, K. J., 71
meetings, 54, 68, 75, 79,
81–85, 97, 102,
106–108, 116, 123,
126
Meskimen’s Law, 113
micro approach, 120
Microsoft Offi ce, 27, 33
Morgenstern, Julie, 50, 51,
121
motivation, 9, 11, 27, 145
N
Neiman-Marcus, 90
O
objectives, 9, 15–17
basics of, 16
organization, 45–50, 71,
112, 117, 120