Leading Organizational Learning

vii

Contents

Figures and Exhibits xi

Foreword xiii

Niall FitzGerald

Foreword xv

Frances Hesselbein

Preface xvii

Acknowledgments xxiii

Part One: Challenges and Dilemmas 1

1. Why Aren’t Those Specials Selling Today? 3
   Elliott Masie


2. Five Dilemmas of Knowledge Management 13
   Fons Trompenaars and Charles Hampden-Turner


3. Effectively Influencing Up: Ensuring That Your
   Knowledge Makes a Difference 19
   Marshall Goldsmith


4. Where “Managing Knowledge” Goes Wrong
   and What to Do Instead 27
   Niko Canner and Jon R. Katzenbach


5. Knowledge Management Involves Neither
   Knowledge nor Management 39
   Marc S. Effron

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