- Leading: A Performing Learning Art 185
Alexander B. Horniman - What’s the Big Idea? The “Little Things” That
Build Great Leadership in Organizations 195
Lauren A. Cantlon and Robert P. Gandossy
Part Four: Changes for the Future 209- Learning Stored Forward: A Priceless Legacy 211
Betsy Jacobson and Beverly Kaye - Developing New Ideas for Your Clients—
and Convincing Them to Act 219
Andrew Sobel - Making Knowledge Move 231
Jon L. Powell - The Role of Change Management
in Knowledge Management 241
Marc J. Rosenberg - Building Social Connections to Gain
the Knowledge Advantage 255
Susan E. Jackson and Niclas L. Erhardt
Part Five: Case Studies and Examples 267- Some Key Examples of Knowledge
Management 269
W. Warner Burke - Leadership and Access to Ideas 281
Allan R. Cohen - Capturing Ideas, Creating Information,
and Liberating Knowledge 291
Peter Drummond-Hay and Barbara G. Saidel - Learning at the Speed of Flight 301
Fred Harburg
CONTENTS ix01 972185 FM.qxd 1/13/04 2:10 PM Page ix