Leading Organizational Learning

Notes

Chapter Two, “Five Dilemmas

of Knowledge Management”

1. I. Nonaka and H. Takeuchi, The Knowledge-Creating Company:
   How Japanese Companies Create the Dynamics of Innovation
   (New York: St. Martin’s Press, 1995).

Chapter Three, “Effectively Influencing Up”

1. P. F. Drucker, The Essential Drucker (New York: HarperBusiness,
   2001), p. 207.


2. Drucker,The Essential Drucker, p. 212.


3. Interview of Marshall Goldsmith, Harvard Business Review,
   Oct. 1, 2002, pp. 22–23.

Chapter Four, “Where ‘Managing Knowledge’

Goes Wrong and What to Do Instead”

1. Conceived by Alan Turing, a British mathematician who
   invented much of the mathematics that provides the founda-
   tion for computer science, the Turing Test is a test for machine
   intelligence. Essentially, the idea is that if a human being
   were at a terminal, communicating with two entities, one com-
   puter and one human, over the equivalent of a network con-
   nection and could not tell which one was the computer and
   which one was the person, we could say that the computer was
   intelligent. No computer comes anywhere near passing the

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