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OCP-CFOPS-Framework.2019v1.4

(lcfc) #1

  • TABLE OF CONTENTS............................................................................................................................

  • LICENSE.................................................................................................................................................

  • 1 BACKGROUND................................................................................................................................

  • 1.1 Framework alignment..............................................................................................................................

  • 1.2 Reviewal process for this document.........................................................................................................

  • 1.3 The terms Customer and Supplier............................................................................................................

  • 1.4 Sourcing strategies...................................................................................................................................

    • 1.4.1 Model 1 – Single service outsourcing.........................................................................................................

    • 1.4.2 Model 2 – Hybrid........................................................................................................................................

    • 1.4.3 Model 3 – Integrated site operations.........................................................................................................



  • 2 OPERATIONS FRAMEWORK: GOVERNANCE MODEL...................................................................

  • 2.1 Management escalation and meetings.....................................................................................................

  • 2.2 Integration of processes and governance through Transition..................................................................

  • 2.3 Continuous improvements of processes and governance structures.......................................................

  • 3 OPERATIONS FRAMEWORK: DELIVERY MODEL.........................................................................

  • 3.1 Site Management function.....................................................................................................................

    • 3.1.1 Key roles for the Site Management function............................................................................................



  • 3.2 On-site services......................................................................................................................................

    • 3.2.1 Key roles for on-site services....................................................................................................................



  • 3.3 Delivery support....................................................................................................................................

    • 3.3.1 Service Desk 24/7/365..............................................................................................................................

    • 3.3.2 Governance...............................................................................................................................................

    • 3.3.3 Advisory Services......................................................................................................................................

    • 3.3.4 Service Improvements..............................................................................................................................

    • 3.3.5 Supply chain and sourcing........................................................................................................................

    • 3.3.6 Managed Operating Center – Remote Operations...................................................................................



  • 4 SUMMARY OVERVIEW.................................................................................................................

  • 4.1 Site Management processes...................................................................................................................

    • 4.1.1 Incident Management..............................................................................................................................

    • 4.1.2 Service Level Management.......................................................................................................................

    • 4.1.3 Lifecycle and Financial Management........................................................................................................

    • 4.1.4 Monitoring and Reporting........................................................................................................................

    • 4.1.5 Work Orders and Project Management...................................................................................................

    • 4.1.6 Capacity Management and Optimization.................................................................................................

    • 4.1.7 Compliance Management.........................................................................................................................

    • 4.1.8 Document Management...........................................................................................................................

    • 4.1.9 Team and Suppliers Management............................................................................................................



  • 4.2 On-site services......................................................................................................................................

    • 4.2.1 Security and Access...................................................................................................................................

    • 4.2.2 Maintenance.............................................................................................................................................

    • 4.2.3 Indoor/outdoor Facility Management......................................................................................................

    • 4.2.4 Site Inspections.........................................................................................................................................

    • 4.2.5 Audits and Compliance reviews................................................................................................................

    • 4.2.6 Site Assistance...........................................................................................................................................



  • 5 OCP CFOPS MINDMAP................................................................................................................

  • 6 OCP CFOPS TERMINOLOGY AND ACRONYMS LIST.....................................................................

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