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How does communication work?
What are the barriers to communication?
What are other issues in communication?
How can conflict be resolved?
How does one negotiate effectively?
What is conflict?
CHAPTER 6
Communication,
Conflict, and
Negotiation
What do you do when a group of former
employees think they have been treated
unfairly and current employees are thinking
about joining a union? Will communication
help reduce tensions?
PART 3 INTERACTING EFFECTIVELY