Chapter 6 Communication, Conflict, and Negotiation 213OBAT WORKLEARNING ABOUT YOURSELF EXERCISE
What Is Your Primary Conflict-Handling Style?
Indicate how often you rely on each of the following tactics by circling the number you feel is most appropriate.
When I have a conflict at work, I do the following:Not at All Very Much
1. I give in to the wishes of the other party. 12345- I try to realize a middle-of-the-road solution. 12345
- I push my own point of view. 12345
- I examine issues until I find a solution that really satisfies
me and the other party. 12345 - I avoid a confrontation about our differences. 12345
- I concur with the other party. 12345
- I emphasize that we have to find a compromise solution. 12345
- I search for gains. 12345
- I stand for my own and the other party’s goals and interests. 12345
1 0. I avoid differences of opinion as much as possible. 12345 - I try to accommodate the other party. 12345
1 2. I insist we both give in a little. 12345
1 3. I fight for a good outcome for myself. 12345
1 4. I examine ideas from both sides to find a mutually optimal solution. 12345
1 5. I try to make differences loom less large. 12345 - I adapt to the other party’s goals and interests. 12345
1 7. I strive whenever possible toward a 50-50 compromise. 12345
1 8. I do everything to win. 12345
1 9. I work out a solution that serves my own as well as the other
party’s interests as well as possible. 12345 - I try to avoid a confrontation with the other party. 12345
Scoring Key:
To determine your primary conflict-handling strategy, place the number 1 through 5 that represents your score for each
statement next to the number for that statement. Then add up the columns.
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