1 2 3 4 5 6
What is perception?What causes people to have different
perceptions of the same situation?Can people be mistaken in their perceptions?Does perception really affect outcomes?What is personality and how does it affect
behaviour?
Can emotions help or get in the way when we’re
dealing with others?CHAPTER 2
Perception,
Personality, and
Emotions
At the Canadian Human Rights Commission,
employees were unhappy with their jobs. Why
would their dissatisfaction be regarded as
perception rather than fact?