oUtgoing voice Mail phone Script
Below is an example of what you would record as an outgoing voice mail message for the phone number
that will appear in all of your advertising for the class. It is recommended that you run these calls as a live
number, so that you can answer calls as they come in, or have someone do that for you. However, you
can record the message below in case you aren’t able to take the call; this will allow people to leave a
message so that you can call them later to provide more information or preregister them for the class.outgoing voice Mail Script:
Thank you for calling [your business name]. I’m either on the phone or away from my desk. If you are
calling to register for the [name of the particular city you are advertising in] Weight Loss Challenge,
please identify which class you are registering for, and leave your name and number, and I will call you
back as soon as possible!regiStration phone ScriptS
next are examples of registration phone scripts. Use them as a guide when taking a call live, preregistering
people or returning calls for messages they may have left you.greeting for a live call:
[Your business name]this is [your name]!Script for returning a call when a message is left:
Hello, this is [your name] with [your business name], and I’m returning a call from [person’s name]. Is
he/she available? He/she called to preregister for the class and wanted more information....then give the person registering the following details about the class:- Start date
- location of the class
- time for weigh-ins and Measures
- class start time. Ask the participant to come to class on time, since it starts promptly, and inform
them that it will last about half an hour (30 minutes). - participation fee. To participate in the 12-week Weight Loss Challenge, each person pays a fee of
$35. (See Rule 7 regarding refunds in the “Distributor Weight Loss Challenge Rules and Guidelines” at
the end of Section One.) explain that, with a minimum of the fee going toward administrative costs, this
and all other money collected during the 12-week course will be paid out in cash and prizes at the end
of that period to the top three people in class who have lost the greatest percentage of body weight.
If they ask whether you offer nutrition or weight-management programs, tell them that Herbalife does
have programs and products available and that they may purchase them if they choose. However, explain
that they are under no obligation to purchase products in order to take part in the class.Collect their complete contact information. These are great leads! Tell them you look forward to seeing
them in class, and briefly give them the class location and start time, as well as the time for Weigh-Ins
and Measures, once more.SECTION TWO: Phone Scripts