In more detail the Council for Excellence in Management and Leadership (2002)
report listed the following measures:
A. Morale
- Absenteeism.
- Accidents.
- Employee turnover.
- Director and manager turnover.
- Employee satisfaction (staff survey measure).
- Sickness.
B. Motivation
- Appraisal – completion rates.
- Per cent of employees for whom documented annual appraisal has been agreed.
- Per cent of jobs for which objectives have been documented.
- Per cent of jobs for which job descriptions exist.
- Employee understanding of strategy (staff survey measure).
- Employee understanding of vision (staff survey measure).
- Employee retention.
- Director and manager retention.
- Working hours.
C. Investment
- Benchmarked remuneration levels.
- Directors and managers’ salaries as a percentage of total salaries.
- Human resource spend per employee.
- Training investment.
D. Long-term development
- Current management and leadership capability.
- Potential management and leadership capability.
- Management and leadership skill gaps.
- Per cent of job holders for whom a development plan has been agreed.
- Per cent of jobs for which competencies have been audited.
- Training days.
46 ❚ Managing people