The most sensible and important indicator of HRM effectiveness will be the judgements
of key stakeholders... The political, stakeholder, perspective on organizations acknowl-
edges that it is the interpretation placed on effectiveness in organizations and the attri-
butions of credit and blame that are derived from them that matter most in judging
effectiveness. In other words, at the end of the day, it is always the qualitative interpreta-
tion by those in positions of power that matters most.However, they recognized ‘the desirability of also developing clearly specified goals
and quantitative indicators, together with financial criteria’.
Role of the HR function ❚ 69