NLP At Work : The Difference That Makes the Difference in Business

(Steven Felgate) #1

Conflict exists at every level


β€œThe point of our crises and calamities is not to frighten us or
beat us into submission but to encourage us to change, to allow
us to heal and grow.”
Kathleen Norris

S


adly, it is too easy to name the countries in which
conflict has broken out since I first wrote NLP at Work. I
have been sickened by news and pictures from Bosnia,
the former Yugoslavia, Indonesia, Israel, and now Afghanistan,
among too many others to name here. And the conflict
continues closer to my home, where the UK still struggles to
find a lasting recipe for peace in Northern Ireland. Homing in
even more, violence has flared on several occasions in the
capitals of several UK cities, and in 2001 we witnessed the
tragedy of the attack on the World Trade Center in New York.
In the work I do in many commercial organizations, the
issues are not so much to do with the changing environment
but with the battles that smolder between departments. On
the home front, who among us has not experienced a situation
where our personal relations have gone through a difficult
patch? Conflict exists at every level. It seems to be a symptom
of our times. But does it need to be and how can we
personally influence this strife-torn world that we live in and
make a positive difference?

18 RESOLVING CONFLICT: PARTS INTEGRATION

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