NLP At Work : The Difference That Makes the Difference in Business

Anchoring The process of making associations that work through conscious choice so that
you can re-access your own or trigger others’ chosen state when appropriate.
Association The state of being inside one’s skin, seeing the world from your own eyes,
hearing the world from your own ears, and feeling the emotions of the situation whether
current, remembered, or imagined.
Beliefs Emotionally held opinions treated as facts and the basis of our everyday
decisions, skills, and behaviors.
Congruence Having all parts of oneself working in harmony, without conflict.
Criteria The values and standards used as the basis for decisions.
Dissociation The state of observing yourself as if you were an outsider. Seeing and
hearing yourself from the outside, i.e., you can see you in your entirety, not the way you
see yourself from within your own body. The effect of dissociation is to disconnect with
emotion.
Eye accessing cues Movements of a person’s eyes that indicate visual, auditory, or
feelings thinking.
Filters Levels of thinking that determine where we put our attention, how we make our
perception what it is, and what defines how we respond to situations and people.
Linguistic The study of language and, in the context of NLP, the patterns in language that
communicate our thinking strategies.
Logical levels of change A form of personal and organizational hierarchy that affects
change and how effectively we bring about change for ourselves or for others,
consisting of environment, behavior, capabilities, values, beliefs, identity, and
spirituality or systems.
Metaphor A parallel means of describing or observing. Metaphors can be parables,
stories, analogies, pictures, and actions.
Modeling The process of unpacking our own and others’ conscious and especially
unconscious strategies in order to duplicate the results.

Glossary