Fiona Beddoes-Jones (1999)Thinking Styles: Relationship Strategies
that Work!, BJA Associates.
Shelle Rose Charvet (1997)Words that Change Minds: Mastering the
Language of Influence, Kendall Hunt.
Don Peppers & Martha Rogers (1998)Enterprise One-to-One,
Piatkus.
David Siegel (1999)Futurize Your Enterprise: Business Strategy in the
Age of the E-Customer, John Wiley.
One of our course delegates was recounting an incident with his
three-year-old daughter.
“How many times do I have to tell you to put your toys away?”
he asked her.
“Four times,” she replied categorically.
FILTERS ON YOUR WORLD 49REFERENCES