Computer Act!ve - UK (2022-01-19)

68

Problems Solved

19 Januar y–1February 2022 •Issue623

Q

IstheWindows 11

updatetoolwrong

oristhereamistake

inthelistofsupported

processors?MyLenovo

IdeaPad5 00 laptophasan

IntelCorei7-6 50 0Uprocessor.

Microsoft’sPCHealthCheck

tool (www.snipca.com/38799)

told me my processoris not

supported. Howeve r,

it appears as

compatible on the

approved-processor list.

My PC received agreen

pass mark forevery other

test.Iqueriedthiswith

Microsoft’ssupport, but the

silence hasbeendeafening.

What’s goingonhere?

Gary Owens

A

We’reafraid that, at thetime

of this is suegoing to print,

your processo risnot

compatible with Windows11.

ToaccessCompatibilitymode,right-clicka

program’sinstallerandselectProperties

Whyhas myold

programstopped

working?

Q

EZGrabberusedtowork

perfectlywellonmycomputer,

butIhaven’tuseditforawhile

andnowitnolongerworks.I’vetried

reloadingthesoftwarefromtheoriginal

disc,butWindowstellsmetheprogram

won’tworkonmycomputer.Couldthis

beduetoMicrosoftupdates?MyPChas

alwayshadWindows 1 0.I’dbegrateful

foranyadvice.

CecilGoodhead

A

Wesuspectyou’retalkingabout

atoolthatcamewithavideo-

capturedevicefromthelate

noughties,calledEZGrabber.Wedon’t

haveeitherthehardwareorthesoftware

but,giventheirvintage,it’sreasonableto

assumethataWindows1 0 updatehas

renderedthemincompatible.

Windows 10 ’s Compatibilitymode

mighthelpyougetthesoftwareworking

again.Touseit,pressWindowskey+Eto

launchFileExplorer,thennavigatetothe

program’sinstallationfolderorsetup

disc.There,lookfortherelevant

executablefile–EZGrabber.exe,say,

orsetup.exe.Right-clickthisfileand

choosePropertiesfromthepop-up

menu(seescreenshotabove).Next,

inthePropertiesbox,clicktoselect

theCompatibilitytab,thentick‘Run

thisprogramincompatibilitymodefor’

andchoose‘Windows7’fromthe

dropdownmenu(seescreenshotabove).

Thereareafewmoresettingsyoucan

trylaterifyourfirstattemptdoesn’t

work.ClickOK,thendouble-clickthe

relevantexecutablefile.

Whycan’tmycomputerrunWindows11?

Yousentusascreenshot (see above)

of aMicrosoft supportpagelisting your

processoras compat ible.However,ify ou

look cl oselyatthe image, you’ll seethat

theaddress baratt he topshows youwere

actually lookingatt he listofs upported

processorsforWindows 10 versio n20H2

–not Windows11. We don’t know how

youendeduponthispage,

butitseemsthisiswhat

convincedyouthatyour

processoriscompatiblewith

thenewoperatingsystem,

wheninfactitisn’t.

ThelistofIntelprocessors

thatWindows 1 1supportsis

atwww.snipca.com/40360.

Your computer’s i7-6500U

processoris not on thelist,

because Mi cros oft currently

supports only8th-generation

Intelprocessors or later, and

yoursisa 6th-generation

chip (asindicatedbyt he ‘6’

after‘i7’).Wesay ‘currently’

because thelisthas changed

before andisl ikelytoc hang eagain –

so it’s toosoontosay forcertain.

Howeve r, as farasweknow, Microsoft

hasnoplans to support6th-gener ation

Intelprocessors.

e

m// )

is

st

n

th

h

u

ening.

? f Mi ft t

/ 38799 )

snot

t.

n

her

h

utthe

ning. Yousentusascree

Windows 10 workswith6th-

generationIntelchipsbut,

sadly,Windows 11 doesn’t

If youwanttoknowwhy your computer

can’tupgrade to Windows 11,ask usand

we’llexplain in thisbox every issue