CCACs will also co-ordinate the application process for admission to long-term care
facilities, co-ordinate and arrange respite care, provide information about other
community agencies and services, and in some cases provide equipment and supplies
to people who receive home care services.
To qualify for CCAC services a person must be insured under the Health Insurance Act.
There are no financial eligibility criteria. People can apply directly to their local CCAC
office.^29 It is not necessary that recipients of the service be able to direct their own care.
CCACs will conduct an initial assessment to determine a person’s needs and will
prepare a ‘Plan of Care’ outlining the services for which a person is eligible and the
maximum number of hours of service to be provided. Services are assessed on an
individual basis. In most cases, unless there are extraordinary circumstances involved,
the maximum number of hours of personal support services and homemaking services
combined that a person can receive per month is 90 hours.^30 Hours of service may also
be affected by the availability of personal support workers (PSW) or other staff.
V. Protecting the Rights of Clients who Receive Attendant Services
Persons who receive attendant services can experience a wide range of problems.
Generally the issues can be placed into two categories:
- Quantity of Service: questions over the quantity of service, such as the number of
hours of service or the types of services offered; or - Quality of Service: questions about the quality of the services, involving concerns
about the manner in which services are delivered or managed, complaints about
the behaviour of individual attendants, or the overall quality of the services
provided.
Term Care Act, 1994) and regulations under ‘approved agencies’ provisions and the Community Care
Access Cor 29 porations Act.
30 Community Care Access Centre, online: <www.CCAC-Ont.ca>.^
O-Reg 386/99 s. 3(1).