- Establish a process for people to provide feedback and complaints regarding the
manner in which the business or organization provides goods or services to
people with disabilities^72
These are just some of the obligations set out in the standard. There are additional
requirements that public sector organizations and organizations with more than one
employee must fulfill as well as requirements that apply only to public sector
organizations and organizations with at least 20 employees.
The Integrated Accessibility Standards combines several standards into one regulation,
setting out requirements in the areas of information and communications, employment,
transportation, and the built environment.^73
The AODA sets out the mechanisms by which the accessibility standards will be
enforced. Each person or organization to whom an accessibility standard applies is
required to file an annual accessibility report with a director who is appointed under the
Act. These reports must be publicly available.^74 With respect to the Accessibility
Standards for Customer Service, Regulation 430/07 creates an exemption from reporting
for some organizations. Only designated public sector organizations and other providers
of goods and services that have more than 20 employees are required to file accessibility
reports.^75 The AODA also requires the appointment of inspectors who have powers of
entry and investigation. Directors appointed under the Act may order people or
organizations to comply with an accessibility standard, file an accessibility report or pay
an administrative penalty for contravening a standard.^76
For more information about the AODA refer to Chapter 9 of this Disability Law Primer,
entitled, “Accessibility For Ontarians with Disabilities”.
72 Ibid., s. 7
73 Integrated Accessibility Standards, O Reg 191/11 s 1.
74 AODA, supra note 29, s. 14.
75 O. Reg. 430/07, s. 1(1).
76 AODA, supra note 29, s. 21(3).