262 THECOACHINGALMANAC
Do you have an internal coaching and mentoring system in place?—
74 percent
Do you apply certification standards to internal coaches?—11 percent
Do you provide training for internal coaches and mentors?—
65 percent
Analysis and Discussion:Surpr isingly, even though the vast major-
ity (74 percent) of respondents do, in fact, have an internal coaching
and mentoring system in place, only 11 percent apply certification
standards and measures with respect to those coaches. We expect that
the use of such standards and measures to increase over time. Indeed,
some of the underlying training is already in place, as nearly two-
thirds of respondents currently provide training for internal coaches
and mentors. We believe that this is higher than in the past as derived
from the qualitative data.
- What leading-edge coaching models, tools, techniques, methods, and
approaches does your organization use?
Action learning— 48.1 percent
Appreciative inquiry—32 percent
Behav ior modeling—35 percent
360-degree feedback—62 percent
Quick feedback survey—27 percent
Peer interview— 40 percent
Supervisor interview— 48 percent
Shadowing—29 percent
Analysis and Discussion:Clearly, 360-degree feedback has really
caught on in the last 10 years. It is becoming customary in approxi-
mately two-thirds of the cases where internal and external coaching
is provided by an organization. Surprisingly, action learning is being
used (i.e., tailoring on-the-job learning for the coachee) in almost 50
percent of the coaching situations. Advanced concepts such as shad-
owing, although significant, are used in less than 30 percent of the in-
ternal and external coaching situations.
- How frequently are your coaching needs delivered through the fol-
lowing means?
Face to face—greater 75 percent
Phone—greater than 50 percent
Teleconference—less than 20 percent
E-mail—approximately 50 percent
