Case Studies in Knowledge Management

Governance of Strategies to Manage Organizational Knowledge 95

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Figure 3 illustrates the dual relationship between the organizational governance
structure and the IMKM Board governance function. The organizational governance
process established policy that put the control and development of knowledge as a
priority the outcomes of this policy are reported back by the IMKM Board governance
process. The IMKM Board establishes the policies for and controls over KM strategy
development. Strategy is developed and implementation managed. The outcomes of
strategy implementation are reviewed and evaluated and then reported back to the IMKM
Board for further action.

Impact of Governance on KM Strategy Implementation

The Strategic Plan of the STDO clearly describes the key focus or vision for the
organization. Knowledge improvement is clearly enunciated as a focus within the
Strategic Plan. The IMKM Plan is the vehicle to achieve this goal at the STDO and it
comprised seven core elements. The STDO has developed a description for the purpose
of each core element, documentation of the goal for each and the required activities.
These are

• Corporate Governance and Information Management;


• Client Program;


• External Relations;


• Strategic Positioning;


• People;


• Resource Management; and


• Information Systems Infrastructure.

The goal of Corporate Governance and Information Management was to ensure that
the users of information could get access to the information they require to do their

Figure 3. KM structure (2003) at the STDO since the development of governance
mechanisms

Customers,

Consultants Regulatory Environment

KM Governance

KM Strategy

KM

Implementation

Organizational

Environment –

aims and

objectives

Organizational

Governance