and Peter Duchessi discuss the issues involved in sustaining the KM initiative at the
United States’ System Management Solutions International.
Section 7 discusses how to determine KM outcomes. A.N. Dwivedi, Rajeev K.
Bali, and R.N.G. Naguib discuss a general KM framework for the British healthcare
industry and how to manage KM successfully. Murray E. Jennex discusses how the
use of knowledge can impact individual and organizational productivity.
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