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Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written
Kolind, L. (1996). The revolution at Oticon: Creating a spaghetti organization. Research
Technology Management, 39(5), 54.
O’Dell, C., Greyson, C.J., & Essaides, W. (1998). If only we knew what we know. New York:
Free Press.
Additional Recommended Reading
Kazi, A.S. (2004). Knowledge management in the construction industry: A socio-
technical perspective. Hershey, PA: Idea Group.
