Case Studies in Knowledge Management

Learning from Simple Systems: The Case of JPL 101 21

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FURTHER READING

The following Web sites provide additional information about JPL, NASA, and the
NASA Knowledge Management team:
http://www.jpl.nasa.gov
http://www.nasa.gov
http://km.nasa.gov

In addition to the references provided in this chapter, we recommend the following
books and articles:

Argyris, C. (1999). On organizational learning (2nd ed.). Malden, MA: Blackwell

Business.

Huber, G.P. (1991). Organizational learning: The contributing processes and the litera-

tures. Organization Science, 2(1), 88-115.

Senge, P., Kleiner, A., Roberts, C. Ross, R., & Smith, B. (1994). The fifth discipline

fieldbook: Strategies and tools for building a learning organization. New York:

Currency Doubleday.

ACKNOWLEDGMENTS

The work described in this article was carried out at the Jet Propulsion Laboratory,
California Institute of Technology, under contract with the National Aeronautics and
Space Administration. We would like to acknowledge the contributions of Eric Ramirez
in the implementation and administration of JPL 101, and offer special thanks to Barbara
Amago, Winston Gin, Cara Cheung, Sanjoy Moorthy, and Angela McGahan for their
contributions. An earlier version of this chapter was presented at the 37th Hawaii
International Conference on Systems Sciences – 2004.

REFERENCES

Brown, S.L., & Eisenhardt, K.M. (1995). Product development: Past research, present

findings, and future directions. Academy of Management Review, 20(2), 343-378.

Cooper, L.P. (2003a). The power of a question: A case study of two organizational

knowledge capture systems. Proceedings of the 36th Annual Hawaii International

Conference on System Sciences.

Cooper, L.P. (2003b). A research agenda to reduce risk in new product development

through knowledge management: A practitioner perspective. Journal of Engineer-

ing and Technology Management, 20, 117-140.

Davenport, T.H., Jarvenpaa, S.L., & Beers, M.C. (1996). Improving knowledge work

processes. Sloan Management Review, Summer, 53-65.

Dougherty, D. (1992). Interpretative barriers to successful product innovation in large

firms. Organization Science, 3(2), 179-202.

Jennex, M.E., & Olfman, L. (2002). Organizational memory/knowledge effects on produc-

tivity, a longitudinal study. Proceedings of the 35th Annual Hawaii International

Conference on System Sciences.