Productivity Impacts from Using Knowledge 355Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without writtenApproach #3
The third productivity measure used performance indicators selected by the subject
organization. These indicators are monitored monthly and graphs illustrating perfor-
mance are printed and posted. This method provided less-than-useful results. It does tie
in well with the organization’s goals as defined in the second approach, but only
addresses the quantifiable measures of the engineer productivity model. Since KM
primarily affects the qualitative and competency skills of engineer productivity, this
method does not provide any insight into whether KM improves productivity. However,
as the organization progressed in its understanding of KM, this method was rolled into
the second approach and is now used to report quantifiable results as well as to report
on qualitative measures such as lessons learned. Combining of the second and third
approaches, first observed during the third stage, has provided an acceptable measure
of organizational effectiveness. This approach consists of a digital dashboard of key
performance indicators along with a summary of issues needing improvement and
lessons learned that is available to all employees on the site intranet. This measure
indicated satisfactory performance during the data collection period with respect to
quantifiable measures such as capacity factor (the unit 3 turbine accident occurred after
the data collection period) as indicated in Table 6. It also provided focus on what
employees needed to focus on and improve to ensure continued acceptable capacity
factor performance.
Table 6. Capacity factors, actual and cumulative (PRIS, 2003)
Note: A capacity factor greater than 100% is possible because capacity factor
calculations are based on the original reactor rating of 1,070 MW but the reactors are
approved for operation at 1,105 MW.
Year U2 Capacity
Factor %U2 Cumulative
%U3 Capacity
Factor %U3 Cumulative
%
1990 88.65 69.47 69.78 69.75
1991 61.55 68.48 91.89 72.91
1992 93.58 71.27 72.00 72.79
1993 81.67 72.31 75.34 73.08
1994 99.32 74.77 96.69 75.44
1995 69.3 74.31 79.29 75.79
1996 90.97 75.59 93.17 77.24
1997 71.01 75.27 72.33 76.86
1998 89.94 76.24 95.75 78.21
1999 87.95 76.98 88.96 78.93
2000 90.69 77.78 101.55 80.34
2001 101.27 79.09 60.03 79.15
2002 90.80 79.70 100.92 80.36