Index 369

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Index

A

absorptive capacity 70
agilent 51
Air Force (AF) 104
Air Force Materiel Command (AFMC)
104
APT2 29
Australia 84

B

balanced scorecard 25
BEST 240
best-practice knowledge 284
beta test 4

C

cafeteria monitors 17
California Institute of Technology
(Caltech) 1
change management 316
Chevron-Texaco 244
chief information officer (CIO) 218
chief knowledge officer 45
China 157
CITE 36

client-server solutions 329

codification 250

Colgate-Palmolive 242

collaboration environment 191

CoM 186

communication 191, 280

communities of practice 142, 169

company strategy 145

compulsory sharing 304

computer-aided systems 191

conceptual planning 189

consulting 291, 317

contractor constraint 7

core competency 53

core knowledge 322

corporate culture 44, 253

corporate document management

(CDM) 348

corporate governance 95

corporate strategy 292

critical success factor 289

cultural boundaries 23

culture 67, 131, 138, 156, 166, 296

customer relationship management

(CRM) 254

customer relationship model (CRM)

293