Case Studies in Knowledge Management

(Michael S) #1
Assessing the Readiness of Professional Services Company 47

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Jennex, M. (2000). Using an intranet to manage knowledge for a virtual project team. In
Internet-based organizational memory and knowledge management. Hershey,
PA: Idea Group.
Jennex, M. (2001). Internet support for knowledge management/organizational memory
systems. Issues and Trends of IT Management in Contemporary Organizations.
Jennex, M., & Olfma, L. (2002). Organizational memory/knowledge effects on productiv-
ity, a longitudinal study. Proceedings of the 35th Annual Hawaii International
Conference on System Sciences.
Jennex, M., Olfman, L., & Pituma, P. (1998, January). An organizational memory informa-
tion systems success model: An extension of DeLone and McLean’s I/S success
model. Proceedings of the 31st Annual Hawaii International Conference on
System Sciences.
Kinni, T. (2001). With an eye to the past: Transmitting the corporate memory. The
knowledge management yearbook 2000-2001. Butterworth Heinemann.
Kleiner, A., & Roth, G. (1998). How to make experience your company’s best teacher.
Harvard Business Review on Knowledge Management.
Laupase, R., & Fink, D. (2001). Converting consultant’s tacit knowledge to organisational
explicit knowledge: Case studies of management consulting firms. Issues and
Trends of IT Management in Contemporary Organizations.
Leonard, D., & Straus, S. (1998). Putting your company’s whole brain to work. Harvard
Business Review on Knowledge Management.
Mack, R., Ravin, Y., & Byrd, R. (2001). Knowledge portals and the emerging digital
knowledge workplace. IBM Systems Journal, 40 , 925-955.
Marwick, A. (2001). Knowledge management technology. IBM Systems Journal, 40 , 4.
Mitchell, H. (2001). Technology and knowledge management: Is technology just an
enabler? Issues and Trends of IT Management in Contemporary Organizations.
Newell, S., & Scarbrough, H. (1999, January). Intranets and knowledge management:
Complex processes and ironic Outcomes. Proceedings of the 32nd Annual Hawaii
International Conference on System Sciences.
Nonaka, I. (1998). The knowledge-creating company. Harvard Business Review on
Knowledge Management.
Quinn, J., Anderson, P., & Finkelstein, S. (1998). Managing professional intellect.
Making the most of the best. Harvard Business Review on Knowledge Manage-
ment.
Rotaba, Z. (2002). Building corporate memory for an IT company in Egypt. Unpublished
master’s thesis, Maastricht School of Management, Maastricht, The Netherlands.
Roth, G., & Kleiner, A. (2001). Developing organizational memory through learning
histories. The Knowledge Management Yearbook 2000-2001. Butterworth
Heinemann.
Stein, E., & Zwass, V. (1995). Actualizing organizational memory with information
systems. Information Systems Research, 6, 85-117.
Stenmark, D. (2002, January). Information vs. knowledge: The role of intranets in
knowledge management. Proceedings of the 35th Annual Hawaii International
Conference on System Sciences.
Stephenson, M., & Davies, T. (2001). Technology support for sustainable innovation.
The Knowledge Management Yearbook 2000-2001. Butterworth Heinemann.

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