48 Abdel-Aziz and Wahba
Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written
Wah, L. (2001). Making knowledge stick. The Knowledge Management Yearbook 2000-
2001. Butterworth Heinemann.ENDNOTE
(^1) For confidentiality reasons, the name “CITE” has been given instead of the original
name of the company under study.
APPENDIX
Interview Question
System Quality
Technical Resources
(To: IS support team)- What is the type and capacity of your networking infrastructure, and what is its
degree of availability? - What is the type and capacity of your hardware servers and desktop clients, and
what is their degree of availability? - What are the types of software solutions and software packages used to implement
your OMIS? - What tools are used to capture and gather knowledge?
- How is knowledge captured and gathered?
- How are documents analyzed (in terms of text analysis and feature extraction)?
- How is knowledge categorized?
- What tools are used for knowledge distribution, sharing, and collaboration?
- Have the users had training on how to use the organizational memory?
The Level of OMIS
(To: PS consultants)- Is the search and retrieval easy?
- Can search and retrieval be done online?
- Are search queries easy to structure and communicate?
- What is the speed at which information can be retrieved?
- What is the degree of completeness of the search function?
- Does the OMIS provide a mechanism to discuss work-related issues and to archive
these discussions? How?
(To: IS support team)- Is the knowledge for corporate memory collected actively or passively (e.g., do you
have someone dedicated to maintain the knowledge base)? How? - Is the knowledge in the organizational memory distributed actively or passively?
How?