Case Studies in Knowledge Management

Assessing the Readiness of Professional Services Company 49

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The Form of OMIS

(To: IS support team)

1. Can all types of data be accessed from the same desktop environment?


2. Can the OMIS be remotely accessed?


3. Are the different hardware systems (servers and storage) compatible?


4. Are the software systems compatible?


5. How much of the accessible information is online?


6. How much of the accessible information is available through a single interface?


7. Do you think you have a coherent logical knowledge base structure?


8. Is the data consistent through the different subsystems?


9. What is the number of distinct subsystems searched to retrieve the desired
   information?

Information Quality

(To: PS consultants)

1. Do you think the OMIS provides you with important knowledge? Why?


2. Do you think the OMIS provides you with the relevant knowledge for your
   business needs (tools, best practices, methodologies, competition, etc.)? Why?


3. Do you think the OMIS provides you with useful knowledge for your business
   needs? Why?


4. Do you need to use sources other than OMIS to get complete answers to your
   inquiries? Why?


5. Is the provided information rich in terms of content? How?


6. Does the OMIS provide you with links to experts (knowledge map, who knows what,
   expertise directory, or skill database)? How?

(To: IS support team)

1. Is the content reviewed on an ongoing basis?


2. Do you have a strategy determining what information should be in the knowledge
   base, where it is located, and how it is to be acquired?


3. What are the resources dedicated to the revisions and/or entry of information?

Use

(To: PS consultants)

1. What is the number of tasks performed through OMIS?


2. What is your actual daily use of the system?


3. How many application packages do you use?


4. What is the level of sophistication of usage?


5. How many times per day do you use each component of the system?


6. What is the duration, in minutes, per access of each component?


7. What is the frequency of use (e.g., hourly, daily, etc.)?


8. Do you perceive any short-term job benefit from using the OMIS? Why?


9. Do you perceive any long-term job benefit from using the OMIS? Why?


10. Do you think your company culture supports the use of OMIS?