- How to motivate people 221
The process of motivation 222; Types of motivation 222;
Basic concepts of motivation 223; Implications of
motivation theory 224; Approaches to motivation 225;
Financial rewards 226; Non-financial rewards 227;
Ten steps to achieving high levels of motivation 229 - How to negotiate 231
Business negotiations 232; Trade union
negotiations 232; The process of negotiation 233;
Negotiation tactics 236 - How to network 244
- How to set objectives 246
What are objectives? 246; How are individual work
objectives expressed? 247; What is a good work
objective? 248; Defining work objectives 249 - How to deal with office politics 253
Office politics – good or bad? 253; Political
approaches 254; Political sensitivity 255; Dangers 256;
Dealing with office politicians 256; Use of politics 257 - How to organize 259
Organization design 259; The approach to
organization design 260; Organization guidelines 261;
The process of organization design 263; Defining
structures 264; Defining roles 265; Implementing
structures 265 - How to plan 267
Planning 267; Planning activities 268; Planning
techniques 269 - How to make effective presentations 272
Overcoming nervousness 272; Preparation 273;
Delivery 277; Using PowerPoint 278; Conclusion 280 - How to prioritize 281
x Contents