constantly to seek methods of ensuring that the organization
becomes more business-like.
■ Communication.The ability to communicate clearly and per -
suasively, orally or in writing.
■ Customer focus. The exercise of unceasing care in looking
after the interests of external and internal customers to
ensure that their wants, needs and expectations are met or
exceeded.
■ Developing others.The desire and capacity to foster the devel-
opment of members of his or her team, providing feedback,
support, encouragement and coaching.
■ Flexibility.The ability to adapt to and work effectively in
different situations and to carry out a variety of tasks.
■ Leadership.The capacity to inspire individuals to give of
their best to achieve a desired result and to maintain effective
relationships with individuals and the team as a whole.
■ Planning. The ability to decide on courses of action, ensuring
that the resources required to implement the action will be
available and scheduling the programme of work required to
achieve a defined end-result.
■ Problem solving. The capacity to analyse situations, diagnose
problems, identify the key issues, establish and evaluate
alternative courses of action and produce a logical, practical
and acceptable solution.
■ Teamwork. The ability to work cooperatively and flexibly
with other members of the team with a full understanding of
the role to be played as a team member.
You can assess your competence as a manager against these
criteria, giving yourself marks between 1 and 10 for each item
relating to a classification along these lines:
A = outstanding (9–10 points)
B = very effective (7–8 points)
C = satisfactory (5–6 points)
D = barely satisfactory (3–4 points)
E = unsatisfactory (0–2 points)On completing this assessment, note the particularly high and
low scores in each list and draw up a schedule of your strengths
and weaknesses as a manager. You can complete this ‘SWOT’
How to Get On 85