- How to solve problems 283
Problems and opportunities 283; Improving your
skills 283; Ten steps for effective problem solving 285
- How to be an effective team leader 286
The significance of teams 287; Self-managing teams 288;
Team effectiveness 289; Ten things to do to achieve good
teamwork 290; Team performance reviews 291; Checklist
for analysing team performance 292
- How to think clearly 293
Developing a proposition 294; Testing propositions 294;
Fallacious and misleading arguments 295
- How things go wrong and how to put them right 302
Studies of incompetence 302; Why things go wrong – a
summary 307; What can you do about it? 307; Trouble-
shooting 310; Planning the campaign 310; Diagnosis 311;
Troubleshooting checklist 312; Cure 313; Using
management consultants to troubleshoot 314
- How to write reports 316
What makes a good report? 316; Structure 317; Plain
words 318; Presentation 319
Appendix: Positive or negative indicators of behaviour 321
General bibliography 329
Further reading from Kogan Page 333
Index 337
Contents xi
