■ warmth– in personal relationships, caring for people and
being considerate;
■ humility– willingness to listen and take the blame; not being
arrogant and overbearing.
Daniel Goleman (1998) emphasizes motivation to achieve
beyond expectations. He also stresses (2000) the need for a high
level of emotional intelligence (see Chapter 12).
WHAT ORGANIZATIONS REQUIRE OF
LEADERSResearch conducted by the Industrial Society (1997) showed
what organizations require of leaders and how these require-
ments fit into today’s structures and cultures. What organiza-
tions want is:
■ leaders who will make the right space for people to perform
well without having to be watched over – not bosses;
■ flat structures where people can be trusted to work with
minimal supervision;
■ a wide range of people who are able to ‘take a lead’, step into
a leadership role when necessary and consistently behave in
a responsible way;
■ a culture where people can be responsive to customer
demands and agile in the face of changing technology.
BEHAVIOURS PEOPLE VALUE IN LEADERS
The respondents to an Industrial Society survey were asked to
rank the importance of 35 factors in leader behaviour. The top 10
factors, in rank order, were as follows:
- Shows enthusiasm.
- Supports other people.
- Recognizes individual effort.
- Listens to individuals’ ideas and problems.
- Provides direction.
- Demonstrates personal integrity.
124 How to be an Even Better Manager