322 Appendix
Manage performanceDo things well and achieve the objectives and standards agreed for
the rolePositive ■ Carries out work as required.
indicators ■ Completes work on time.
■ Meets quality/service standards.
■ Works accurately.
■ Sees things through.
■ Asks for ground rules.
■ Committed to achieving high-quality results.
■ Shows commitment to make it happen.
■ Seeks to raise quality standards.
■ Puts measures in place.
■ Actions match words.
■ Takes ownership of things to be done.
■ Evaluates and revises deadlines as necessary.
■ Takes responsibility for outcomes.
■ Always has a follow-up course of action.
■ Makes contingency plans.
■ Does everything within their means to ensure that
things get done to the best of their ability.
■ Confronts issues.Negative ■ Frequently forgets things.
indicators ■ Has to be chased to meet deadlines.
■ Not concerned with quality.
■ Does not learn from mistakes.
■ Does not follow instructions.
■ Often late in delivering expected results.
■ Work not up to standard.
■ Makes too many mistakes.
■ Does minimum he or she can get away with.
■ Relies on others to complete actions.
■ No pride in the job.
■ Blames others for personal failure.
■ Conceals situations when things go wrong.
■ Focuses on less important activities.
■ Builds achievements to be greater than they are.
■ Agrees unrealistic deadlines.
■ Prioritizes badly.