Appendix 323
Manage oneself
Making decisions, solving problems, taking initiative, managing
time, improving own performance, working to support the
organization’s values and goals
Positive ■ Gets on with work without supervision.
indicators ■ Is ready to learn.
■ Acts in line with the organization’s values.
■ Solves problems effectively.
■ Seeks opportunities for learning.
■ Schedules and uses time effectively.
■ Quickly identifies the right thing to do.
■ Continuously develops expertise.
■ Actively promotes the organization’s values.
■ Acts decisively, taking a broad view.
■ States problems clearly.
■ Evaluates conflicting priorities.
■ Reaches clear conclusions based on understanding
of underlying issues.
■ Deals with crisis situations effectively.
■ Demonstrates understanding of critical issues.
■ Makes quality strategic decisions.
Negative ■ Needs constant supervision.
indicators ■ Not interested in doing better.
■ Unaware of organization’s values.
■ Unwilling to act on own initiative.
■ Takes no steps to improve performance.
■ Makes snap decisions without thinking.
■ Does not keep skills and knowledge up to date.
■ Indecisive, takes a superficial and narrow view.
■ Offloads decisions to others.
■ Focuses on symptoms, not causes.
■ Cannot cope with pressurized situations.
■ Fails to make timely decisions.
■ Does not consider long-term impact of decisions.