324 Appendix
Manage othersGetting results through people; exercising leadership; managing
performance; providing feedback; implementing performance
management; developing staffPositive ■ Cooperates well with team leader and colleagues.
indicators ■ Responds positively to suggestions and feedback.
■ Rises to the occasion when leadership required.
■ Accepted in leadership role by team members.
■ Gives clear direction.
■ Offers firm support and guidance.
■ Knows what’s going on and takes swift corrective
action.
■ Takes an active interest in staff development.
■ Carries out thorough and helpful performance
reviews.
■ Encourages team members to take joint
responsibility for their achievements.
■ Lets people know that they are valued.
■ Uses performance management processes to the full.
■ Encourages open, honest and constructive
behaviour that helps the team to find its way.Negative ■ Not a team player; disruptive.
indicators ■ Unwilling to work towards team goals.
■ Ignores feedback.
■ Reluctant to take on responsibility for team
performance.
■ Cannot win respect of team members.
■ Doesn’t explain why things need to be done.
■ Fails to clarify team goals and standards.
■ Seldom if ever gives feedback.
■ Imposes own views on team.
■ Operates a ‘blame culture’.
■ Takes no interest in developing people.
■ Unable to create shared vision for team.
■ Adopts a ‘command and control’ approach.