personal objectives 247
projects 248, 252–53
‘SMART’ objectives 249
standing objectives 248
targets 247–48
what are objectives?
246–47
work objectives 247
organizing
approach to 260–61
and coordination 28
defining structures 264
implementation 265–66
organization design
259–60
organization guidelines
261–63
process 263–64
role definition 265
Pareto charts 36–37
Pedler M 10–11
performance, positive and
negative indicators
322–28
performance management
activities 166–67
feedback 170
monitoring performance
167–68
planning performance
167
reviewing performance
168–71
personal development plans
90
persuading people 100–01
Peter principle 303
planned experience 79–80
planning
defined 267–68
planning activities 268
planning techniques
269–71
politics
dangers of 256
dealing with office
politicians 256
good or bad? 253–54
political approaches
254–55
political sensitivity 255
use of 257–58
potted thinking 296
PowerPoint, use of 278–80
presentations
delivery 277–79
overcoming nervousness
272–73
preparation 273–77
structuring a presentation
274–75
using PowerPoint
278–80
prioritization 281–82
problem solving
approach to 283–84
dealing with problems
140
effective problem solving
285
processes, management of
188–89
project management
defined 172
project control 174–75
project planning 174
steps to effective project
management 175
propositions
development of 294
testing 294–95
recognition 227–28
reinforcement 223Index 341