Better Manager 7th prelims:Better Manager 7th edition

Contents

Foreword to the seventh edition xiii

Preface xv

1. How to be a better manager 1
   What management is about 2; The aims of
   management 3; Purpose of management and
   leadership 3; The processes of management 5;
   Managerial roles 6; The distinction between
   management and leadership 7; The fragmentary
   nature of managerial work 7; What managers actually
   do 8; What managers can do about it 9; Managerial
   qualities 10; Managerial effectiveness 11; Developing
   managerial effectiveness 12; Ten fundamental ways of
   becoming a better manager 13


2. How to be assertive 14
   Assertion and aggression 14; Assertive behaviour 15;
   Handling aggression 15; Influencing styles 16


3. How to communicate 17
   Barriers to communication 17; Overcoming barriers to
   communication 19; Listening skills 21