How to develop people 77
Investing in people 77; The manager’s contribution
to effective development 77; Management
development 78; Coaching 80
How to get on 81
Knowing yourself 82; Knowing what you
want 86; Personal qualities and behaviour 87;
Self-development 88; Identifying development
needs 89; Defining the means of satisfying
needs 89; Personal development plans 90; Ten
self-development steps 91
How to handle difficult people and negative 92
behaviour
Handling difficult people 92; How to handle
negative behaviour 95
How to influence people 100
Persuading people 100; Ten rules for effective
persuasion 100; Case presentation 102
How to interview 106
The overall purpose of a selection interview 106;
The nature of a selection interview 106; Preparing
for the interview 107; The content of an
interview 108; Planning the interview 110;
Interviewing techniques 111; Assessing the
data 115
How to be interviewed 117
Preparing for the interview 117; Creating the
right impression 119; Responding to questions 119;
Ending on a high note 120
How to be a better leader 121
The roles of the leader 121; Leadership styles 122;
The impact of the situation 122; Leadership
qualities 123; What organizations require of
leaders 124; Behaviours people value in
leaders 124; Leadership checklist 125;
Case studies 126
