- How to make a business case 129
The basis for a business case 129; Enhancing the
business case 131 - How to make things happen 132
What makes achievers tick? 133; What do
achievers do? 134; How to analyse your own
behaviour 135; Learning 136; Conclusion 136 - How to manage your boss 137
Getting agreement 138; Dealing with problems 140;
Impressing your boss 140 - How to manage change 142
Types of change 143; How people change 143;
The process of change 144; The approach to
change management 145; Guidelines for change
management 147; Gaining commitment to
change 148 - How to manage conflict 150
Handling inter-group conflict 151; Handling
conflict between individuals 152; Conclusion 154 - How to manage a crisis 156
What is crisis management? 156; Causes of
crises 157; Management crises 158; Crisis
management behaviour 158; Negotiating
situations 160; When to fight 160; Crisis
management techniques 162; Qualities of a crisis
manager; Crisis management techniques –
organizations 165 - How to manage performance 166
Planning performance 167; Monitoring
performance 167; Reviewing performance 168 - How to manage projects 172
Project planning 172; Setting up the project 174;
Controlling the project 174; Ten steps to effective
project management 175
viii Contents