Dissatisfaction
Anything that disturbs an employee causes dissatisfaction and will affect working mo-
rale, teamwork, commitment, and job performance. If for some reason employees are
dissatisfied but cannot report the matter through the official channel to ensure remedies
are sought, then a situation such as this can potentially lead to serious performance
problems.
Framework of organisation of justice in an organisation
The framework that defines and determines matters on discipline and grievances and
how such matters are handled is important in setting a harmonious working environment
in an organisation. Six areas are important, which are shown in Figure 9.2.
Figure 9.2 Six frameworks of organisation of justice
Source: Torrington & Hall (1991).
As seen in Figure 9.2, the framework of organisation of justice constitutes rules that
define what is acceptable and what is not acceptable. For example, negligence, insubor-
dination, theft etc. is not acceptable behaviour. Organisational culture includes many
things but is all about ‘how we do things here’ including management style (democratic,
autocratic, laissez faire), norms, habits, attitudes and practices. In this case, the organi-
sation’s culture may determine what dissatisfies employees and whether it will be a
grievance or disciplinary matter. Therefore, organisations with strong positive cultures
are unlikely to nurture indiscipline and grievance. Enforcement of rules and regulations
is also important because lack of enforcement is as ineffective as lack of rules.
Once parties enter into the contract of employment they have an obligation to define
rules of engagement and the ultimate enforcement. Management has also a very big role
to play in ensuring peace and harmony and commitment to the common cause. There-
fore, discipline in executing managerial functions will influence the nature of discipline
and grievance and whether they are successfully handled or not. Leadership and mana-
Rules enfor-
cementRulesManagerial
disciplineOrganisation
cultureProceduresPenaltyOrganisation
of justice