performance management, 5, 9, 12, 14, 19, 40, 41,
94, 96, 104, 189, 191, 194
performance measure, 97
performance related pay, 96, 153
personnel, 1, 6, 7, 8, 9, 10, 11, 12, 14, 15, 17, 18, 19,
20, 21, 23, 34, 64, 69, 70, 72, 86, 91, 94, 122, 163,
164, 173, 174, 202, 228
philosophy, 11, 12, 14, 20, 22, 39, 44, 49, 72, 115,
164, 190, 196
planning, 8, 9, 14, 28, 31, 40, 50, 51, 63, 64, 65, 66,
67, 68, 69, 70, 71, 72, 73, 75, 102, 104, 122, 131,
137, 138, 139, 140, 171, 175, 208, 225
policy, 10, 22, 34, 43, 44, 45, 46, 47, 48, 49, 50, 51,
52, 53, 54, 55, 56, 57, 68, 85, 97, 98, 99, 101, 102,
103, 129, 130, 131, 140, 159, 162, 216, 217, 219,
220, 223, 224
policy statement, 49
potentials, 27, 52, 76, 85, 164, 175, 212, 224
practice, 1, 6, 8, 12, 14, 17, 19, 22, 35, 40, 41, 51, 52,
56, 71, 158, 171, 191, 192, 202, 211, 216, 223
principle, 6, 9, 16, 32, 34, 44, 78, 85, 129, 154, 219,
221, 222
private sector, 10, 22, 27, 38, 65, 87, 98, 122, 138,
203, 208
proactive, 11, 21, 22, 29
problem solving, 35, 81, 151, 191
procedures, 51, 54
process, 1, 6, 8, 9, 18, 28, 29, 30, 31, 32, 37, 43, 45,
48, 49, 52, 53, 54, 63, 64, 66, 70, 72, 75, 76, 77,
79, 85, 87, 93, 94, 96, 97, 98, 99, 101, 102, 105,
120, 122, 124, 127, 128, 130, 131, 138, 139, 140,
141, 146, 151, 154, 156, 160, 162, 168, 170, 172,
173, 184, 189, 191, 194, 195, 196, 204, 205, 208,
209, 216, 217, 218, 224, 226, 228
profession, 6, 15, 71, 164, 204, 206
profitability, 20, 133
public enterprise, 21, 39, 216
public sector performance measurement, 98
public service, 40, 56, 57, 72, 85, 86, 87, 107, 122,
140, 191, 204, 205, 207, 228
public service department, 207
quality, 5, 8, 9, 10, 11, 13, 16, 17, 30, 31, 35, 38, 40,
45, 47, 48, 57, 71, 77, 81, 91, 104, 116, 138, 151,
152, 165, 166, 172, 182, 190, 191, 192, 194, 201,
208, 211, 215, 216, 221, 224
recruitment, 14, 48, 52, 69, 75, 77, 85, 86, 87, 88,
139, 168, 189, 191, 192, 202, 206, 207, 208, 217,
218
recruitment and selection, 11, 19, 35, 39, 48, 49, 72,
75, 77, 85, 86, 87, 88, 136, 168, 169, 174, 175,
190, 204, 205, 208
resource, 1, 2, 5, 6, 8, 9, 10, 12, 13, 14, 15, 16, 17, 18,
19, 20, 21, 22, 23, 27, 28, 29, 30, 31, 32, 33, 34,
35, 36, 37, 38, 39, 40, 41, 43, 44, 45, 46, 47, 48,
49, 52, 54, 55, 56, 57, 63, 64, 65, 66, 67, 68, 69,
70, 71, 72, 73, 75, 76, 78, 80, 94, 97, 101, 104,
115, 116, 127, 128, 129, 135, 136, 137, 139, 140,
141, 143, 145, 163, 165, 168, 170, 171, 172, 173,
175, 176, 179, 180, 181, 182, 183, 185, 186, 189,
190, 192, 201, 202, 203, 204, 205, 206, 208, 209,
210, 211, 212, 213, 216, 220, 223, 224, 225, 229
resourcing, 9, 17, 18, 63, 64, 67, 168, 172
reward, 9, 11, 12, 16, 17, 18, 22, 32, 35, 46, 50, 51,
52, 56, 69, 72, 76, 102, 104, 115, 116, 117, 118,
121, 122, 125, 137, 161, 171, 172, 175, 192, 193,
201, 208, 220, 222
safety, 51, 219
salaries, 116, 117, 186, 222, 223
satisfaction, 8, 102, 103, 115, 121, 122, 149, 154,
171, 211, 212, 227
selection procedures, 85, 86
service charter, 103, 194, 195, 196
services, 6, 8, 11, 19, 27, 35, 40, 48, 49, 53, 73, 85,
97, 98, 99, 129, 138, 180, 183, 191, 194, 196, 202,
204, 206, 207, 209, 213, 216, 217, 219, 228
South Africa, 40, 140, 175, 186, 201
staff, 1, 9, 10, 11, 14, 15, 16, 17, 18, 19, 20, 29, 30,
31, 32, 34, 35, 38, 40, 43, 44, 45, 46, 47, 48, 49,
53, 55, 57, 59, 66, 67, 69, 70, 71, 72, 75, 77, 85,
90, 91, 101, 102, 103, 104, 113, 116, 117, 118,
121, 122, 123, 124, 127, 128, 129, 130, 137, 139,
143, 155, 163, 169, 180, 181, 182, 183, 186, 190,
191, 201, 202, 203, 204, 205, 206, 207, 208, 209,
210, 211, 212, 213, 216, 217, 218, 219, 222, 223,
224
stakeholders, 13, 14, 46, 47, 48, 57, 98, 155, 204
strategic human resource management, 13, 27, 28, 29,
33, 34, 36, 37, 39, 41
strategic integration, 31
strategic plan, 40, 43, 47, 69, 76, 101, 102, 168
strategy, 28, 30, 31, 122
Sub-Saharan Africa, 202
supply, 55, 56, 66, 67, 69, 71, 72, 75, 118, 141, 143,
182, 201, 203, 206, 221
systems, 5, 69, 70, 145, 213
talent, 163, 164, 172
Tanzania, 21, 27, 38, 39, 52, 55, 56, 59, 71, 72, 88,
90, 96, 105, 107, 113, 116, 120, 121, 122, 137,
138, 153, 154, 155, 156, 158, 162, 175, 186, 189,
191, 193, 195, 201, 202, 203, 212, 215, 216, 221,
230
task, 9, 15, 19, 31, 37, 44, 45, 57, 63, 80, 96, 117,
129, 133, 164, 165, 166
team, 9, 15, 16, 18, 19, 20, 30, 34, 35, 51, 94, 95,
147, 168, 216, 225
team working, 15, 16
techniques, 1, 7, 8, 9, 12, 14, 34, 48, 63, 64, 80, 97,
115, 179, 189
theoretical framework, 203, 204, 205, 206, 212
theories, 1, 2, 6, 8, 21, 37, 64, 115, 121, 144, 190,
196, 211
third world countries, 21, 37, 38
top management, 14, 34, 45, 46, 71, 94
trade unions, 11, 46, 48, 52, 116, 118, 144, 152, 156,
158, 159, 185
training, 5, 7, 8, 9, 14, 15, 16, 17, 18, 19, 29, 31, 32,
34, 35, 37, 44, 47, 49, 50, 52, 56, 57, 64, 67, 68,
69 , 72, 90, 91, 96, 103, 104, 105, 113, 115, 124,
125, 127, 128, 129, 130, 131, 132, 133, 136, 137,
138, 139, 140, 141, 154, 160, 161, 164, 169, 170,
172,174, 175, 180, 181, 182, 186, 195, 202, 203,
204, 208, 209, 210, 218, 223, 224, 225, 226
training needs, 128, 130, 226
trust, 20, 30, 34, 44, 123, 140, 143, 173
Uganda, 56, 121, 122, 123, 186, 201
vacancies, 86
valuable assets, 5, 12