Balanced Scorecard
Strategy Performance Tool:
▪ Focuses on the strategy agenda of the organization
▪ Selection of small number of data points
▪ Mix of financial & non-financial items4 Perspective Approach:
- Financial: encourages the identification of a few relevant high-level
financial measures. In particular, designers were encouraged to choose
measures that helped inform the answer to the question "How do we look
to shareholders?" Examples: cash flow, sales growth, operating income,
return on equity. - Customer: encourages the identification of measures that answer the
question "How do customers see us?" Examples: percent of sales from
new products, on time delivery, share of important customers’ purchases,
ranking by important customers. - Internal business processes: encourages the identification of measures
that answer the question "What must we excel at?" Examples: cycle time,
unit cost, yield, new product introductions. - Learning and growth: encourages the identification of measures that
answer the question "How can we continue to improve, create value and
innovate?". Examples: time to develop new generation of products, life
cycle to product maturity, time to market versus competition.
Availability
Availability provides a measure of when the asset is either running or is
capable of performing its intended function. It is a measure of an asset’s ability
to be operated if required.Availability Formula퐴푣푎푖푙푎푏푖푙푖푡푦 =푈푝푡푖푚푒 (ℎ푟푠.)
[푇표푡푎푙 퐴푣푎푖푙푎푏푙푒 푇푖푚푒 (ℎ푟푠.) – 퐼푑푙푒 푇푖푚푒 (ℎ푟푠.)]
푥 100
Uptime Formula
푈푝푡푖푚푒=푇표푡푎푙 퐴푣푎푖푙푎푏푙푒 푇푖푚푒− (퐼푑푙푒 푇푖푚푒 + 퐷표푤푛푡푖푚푒)Downtime Formula*
퐷표푤푛푡푖푚푒=푆푐ℎ푒푑푢푙푒푑 퐷표푤푛푡푖푚푒 + 푈푛푠푐ℎ푒푑푢푙푒푑 퐷표푤푛푡푖푚푒Compute for the availability if the total available time is 168 hours, idle time
of 48 hours, and unscheduled downtime of 24 hours. Emphasize the
exclusion of the idle time from the calculation.퐴푣푎푖푙푎푏푖푙푖푡푦 =