ESSENTIAL SKILLS ORAL COMMUNICATION
GUIDELINES
AUTOMOTIVE SERVICE
TECHNICIAN
NOC 7321Page 190Automotive Service Technician
NOC 7321Tradespeople communicate orally on a daily basis to complete job tasks. The
complexity of these tasks, according to Human Resources and Skills Development
Canada’s Essential Skills Profiles (http://srv108.services.gc.ca/), varies slightly
among the thirteen trades outlined in the Trade Essentials project (see Curriculum
Guidebook), though all thirteen trades describe the least complex oral
communication tasks as those containing some or all of the following
characteristics:
Limited oral communication demands
Narrow range of subject matter
Familiar topic
One main issue
Factual, literal or concrete language
Narrow range of content and context-specific or technical vocabulary
Clearly defined role of speaker
Interaction with one person at a time
Low risk
Brief exchange (less than 10 minutes)The most difficult tasks vary among the trades. The most complex tasks performed
by cooks, welders, carpenters, automotive service technicians, steamfitters-
pipefitters, cabinetmakers, machinists, industrial and construction electricians and
metal fabricators contain some or all the following characteristics:
Extensive oral communication demands
Significant range of subject matter
Professional, organizational, theoretical social issues
Abstract and conceptual language
Extensive range of technical vocabulary and idiom
Complex and detailed information content
Unpredictable context
Various communication venues used
Significant range of formats and styles
Communicator may have more than one role
New and unfamiliar situation and setting
Medium to extended (30+ minutes) exchange
Significant noise or interference
Significant level of riskThe most complex oral communication tasks performed by plumbers, oil burner
mechanics and refrigeration and air conditioning mechanics contain some or all of
the following characteristics:
Moderate oral communication demands
Narrow range of subject matter
Familiar topic