Essential Skills Manual - Automotive Service Technician

ESSENTIAL SKILLS ORAL COMMUNICATION

GUIDELINES

AUTOMOTIVE SERVICE

TECHNICIAN

NOC 7321

Page 191

Automotive Service Technician

NOC 7321

ƒ Usually one main issue

ƒ Factual or concrete and abstract language

ƒ Moderate range of general and context-specific or technical vocabulary and

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ƒ Moderately complex and detailed content

ƒ Less predictable context

ƒ Interaction is frequently one-on-one or with several people

ƒ Give directions to a small group

ƒ Select from a moderate range of formats and styles

ƒ Established rules

ƒ Brief to moderate (10-30 minutes) exchange

ƒ Physical conditions may impede communication

ƒ Moderate level of risk

ƒ May be one-on-one hostility

Upon completion of this course, apprentices will better understand how
communication skills impact safety, productivity, job satisfaction, and job
progression. Effective communication skills will benefit apprentices as they reach
journey person status and as they accept additional responsibility for supervising
and mentoring new employees.

For specific information and examples of the use of oral communication for each
trade, instructors should refer to the Essential Skills Profile and the National
Occupational Analysis. It should be noted that, according to HRSDC’s Essential
Skills profiles, oral communication is one of the most important Essential Skills for
cooks, plumbers and automotive service technicians as these tradespeople interact
frequently with customers.

Note: It is intended that the oral communication curriculum be embedded in other
Essential Skills curriculum where possible. Many of the competencies in oral
communication and the five other essential skills may be mastered concurrently.

General Online Resources:

Essential Skills Profile and Readers Guide
Human Resources and Skills Development Canada
http://srv108.services.gc.ca/english/general/home_e.shtml

National Occupational Analysis
http://www.red-seal.ca/Site/trades/analist_e.htm