Essential Skills Manual - Automotive Service Technician

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ESSENTIAL SKILLS ORAL AUTOMOTIVE SERVICE TECHNICIAN
INVENTORY NOC 7321
COMMUNICATION


NAME:


DATE:


* To be completed by the Assessor – not the Learner

Speaking Skills Rating Scale

Improvement
Needed


Acceptable Very
good


  1. Is comfortable communicating orally
    (i.e., body posture and facial
    expressions are appropriate)

  2. Maintains eye contact

  3. Waits for his/her turn to speak

  4. Willingly and confidently engages in
    conversation^

  5. Performs social courtesies, such as
    greeting others, using titles and
    making introductions

  6. Speaks at an appropriate volume

  7. Rate of speech is understandable

  8. Adjusts voice inflection for
    statements, requests, directions,
    exclamations and questions

  9. Pronounces words clearly

  10. Does not use stalling devices such as
    “uh”, “you know”, etc.^

  11. Does not say the same thing twice

  12. Uses words and phrases related to the
    subject^

  13. Has a good vocabulary

  14. Speaks in complete sentences of
    appropriate length^

  15. Uses good grammar

  16. Maintains focus on the subject

  17. Gives appropriate responses to
    questions^

  18. Is aware of listener’s reaction and
    responds appropriately^

  19. Talks “with” rather than “at” a person


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Automotive Service Technician
NOC 7321
Free download pdf