MANAGING CHANGE

(Tina Meador) #1

You are always teaching.


Every encounter between a superior and a subordinate involves
learning of some kind for the subordinate. (It should involve
learning for the superior, too, but that is another matter.) When
the boss gives an order, asks for a job to be done, reprimands,
praises, conducts an appraisal interview, deals with a mistake,
holds a staff meeting, works with his subordinates in solving a
problem, gives a salary increase, discusses a possible promotion,
or takes any other action with subordinates, he is teaching them
something.


The attitudes, the habits, the expectations of the subordinate will be either
reinforced or modified to some degree as a result of every encounter with the
boss.. .The day-by-day experience of the job is so much more powerful that it
tends to overshadow what the individual may learn in other settings.


The Human Side of Enterprise pp. 199- 200


244

(c) James G. Clawson
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