228 TRANSFORMING YOUR LEADERSHIP CULTURE
fi eld calls an agile IT development methodology. This version is
called Scrum. Scrum uses collaborative, cross - functional, rapidly
moving teams to iteratively and incrementally develop systems
and products when requirements are complex and shifting. Scrum
encourages interdependence by being radically open to continu-
ous input, formal and informal testing, and revision from any-
where in the organization. Scrum surfaces and engages confl icting
needs and perspectives about the software under development by
problem solving through rapid iterations (daily and monthly) of
prototypes. Scrum thus accommodates continuous transformation
in the organization by deliberately revisiting priorities from one
iteration to the next ” (McCauley and others, 2008).
Developing Work Processes. From the case notes for Memorial
Hospital: “ Meetings became an integral part of work as the
leadership beliefs and thought process shifted to engagement.
All management meetings are now focused on action develop-
ment. Opportunities to interact cross - functionally provide deep
learning, and complex issues about cross - boundary processes get
addressed and solved. Committees are a time and place to create
Headroom and trigger action development. Leadership is under-
stood as a verb (not a noun). Through working issues and doing
active learning together (much more than the previous meet-
ing practice of information sharing only) meetings are learning
forums and serve to push our learning organization agenda for-
ward ” (McGuire, 2008).
Human Systems and Talent Readiness. From work with
Technology Inc.: “ Interdependent pay and benefi ts systems were
designed to engage a dialectical tension in the organization by
using multiple, confl icting criteria for rewarding employees, for
example, individual rewards based on own, subsystem and total
system performance. Peer reviews are integral to the process.
People are compensated at the individual, team, and organiza-
tion level. Annual performance reviews have a merit increase