TRANSFORMATION 25
a problem with wearing two hats. You ’ re right. It does, and we
need to consider why.
Change management gets a lot of play in business books and
articles and academic theories. Much of the literature about
organizational core capability focuses on global competitive
ability and the associated management infrastructure required to
achieve it. A short list of organizational core capabilities would
answer the question, “ What few underlying, inherent charac-
teristics does this organization exhibit that make it effective? ”
Change management focuses mostly on external systems, struc-
tures, and processes.
Change leadership gets much less attention. We urge our cli-
ents continually toward a balance between change leadership
ability and change management skills — between leadership ’ s
creative change outcomes and management ’ s control - oriented
technical operations. That balance is basic to successful trans-
formation because both are required. Figure 1.1 may help you to
visualize it.
Core
Capabilities
and DAC
Leadership
Strategy
Business
Strategy
Leadership
Culture
Beliefs and
Practices
Systems,
Structure,
and
Processes
Ins
ide-O
ut
Outsid
e-I
n
Challenge for Change
Vision
Strategic Drivers
Implement Strategy
A Question of Balance
Change Leadership
Adaptive and Generative
Human Systems
Change Management
Technical Solutions and
Operations Systems
Figure 1.1 Leadership Culture and Organization
Transformation